We have compiled this list of frequently asked questions with the help of many of our valued past guests. It is our goal to provide you with as much information about our resort to assist you in preparation of, and during your stay. This list of FAQ’s is constantly being updated with answers to questions most commonly asked by our guests. The first 4 questions are in relation to Covid-19.

Are you open for business?
Yes we are open for business however travel prior to 12 June 2020 is only for essential travel. From 13 June 2020 we will be open for all travel. Reception hours may differ so please call us directly to confirm.

Are your facilities open?
From 13 June 2020 all guest facilities excluding sauna/steam room* will be open. Please keep in mind social distancing measures will remain in place. This update is subject to any Government changes to COVID-19 restrictions

Can I cancel free of charge?
Yes, due to the current situation please email The Wave and we can organise a full refund if you cannot travel.

Can I postpone/change my travel dates?
Yes, you can email The Wave to either postpone or change your travel dates to any dates this year or next year.

Does the resort have Free Wi-Fi?
Yes the resort does have free Wi-Fi.

Do the units have air conditioning?
Yes all our apartments do have air conditioning.

Are the apartments serviced daily?
Our apartments are not serviced daily as we are self contained apartments, bookings of 8 nights or more receive a mid stay service. If you do wish to have a daily service it can be arranged for a fee.

Does the resort supply amenities?
As we are self contained apartments a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished and may be purchased at reception.

Do you have cot hire?
Yes we do. Cot hire is $25 for the 1st night and $5 for any additional nights. Please be sure to notify our staff of your cot requirements at the time of making your booking.

Do you have safe secure parking?
Yes we do have free safe secure undercover parking.

Is your reception open 24 hours?
We do not have a 24 hour reception desk. If you do require after hours check in please contact us directly to arrange prior to arrival.

What time is check-in?
Check in time is 2:00pm. If you would like to discuss an earlier check-in time please contact us directly to arrange prior to arrival. For guaranteed check in prior to 2pm, a unit must be reserved from the previous night and therefore includes an additional nightly charge.

What time is check-out?
Check out time is 10:00am. All late check-outs are subject to availability and must be requested the morning of check-out, prior to 10am. Late check-out up to 11am is at the discretion of the resort manager. Late check-out after 11am will result in additional charges being applied to your account.

 

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